Refrigerator Support

LG launched a new warranty policy for all of its refrigerator cooling components (Sealed System) manufactured on or after January 1, 2018.  Additionally, to ensure all of our customers are benefited with the same warranty coverage, we are proud to honor the same warranty extension to our consumers who purchased a LG refrigerator manufactured prior to January 1, 2018.

The new policy extends the labor warranty period to five(5) years from purchase date for cooling components only (Sealed System).

With this change, any LG refrigerator Cooling System will be repaired at no cost to you within five(5) years of ownership.**

Requesting Service Online

If you would like to request service online, please send LG a private message on Facebook and use @LGUS as the tag.

If you do not have Facebook account and would like to speak with an LG Support Representative regarding your claim, you can call us at 1-800-243-0000, between 7am-Midnight CST

For our team to research what service options are available, please include the following in your message:

  • Your name:
  • Phone number:
  • Street Address:
  • Product Model Number:
  • Product Serial Number:
  • Brief description of the problem with the LG product:

** Proof of purchase will be required for all units.  Please have the purchase receipt or invoice from the store available for the agent.

Thank you.

New Cooling (Sealed) System Warranty Coverage
Related Components Parts Coverage Labor Coverage





Connection tube

5 Years 5 Years
Linear/Inverter Compressor 10 Years 5 Years
All other non-cooling system parts 1 Year 1 Year
* Coverage begins from the date of the purchase